Universe Electronics
Effective Date: 1/8/2026
Universe Electronics aims to provide transparent purchasing and cancellation procedures.
Because air conditioners may be procured, reserved, transported and scheduled for installation specifically for a customer, cancellation and refund eligibility may depend on the stage of the order.
1. ORDER CANCELLATION
A customer may request cancellation by contacting Universe Electronics as soon as possible after placing an order.
Cancellation requests can be submitted through:
- Phone
- Other official communication channels
Cancellation is not considered complete until Universe Electronics confirms it.
2. CANCELLATION BEFORE DISPATCH
If the customer requests cancellation before the product has been dispatched, Universe Electronics may process the cancellation subject to applicable payment processing, booking or administrative charges, if any.
The eligible refund amount will be communicated to the customer.
3. CANCELLATION AFTER DISPATCH
If the product has already been dispatched, cancellation may not be available as a simple order cancellation.
Any applicable:
- Transportation charges
- Return transportation charges
- Handling charges
- Restocking charges
- Other applicable expenses
may be deducted from the refundable amount, where applicable.
4. CANCELLATION AFTER DELIVERY
Once the product has been delivered, cancellation/return will generally be subject to the applicable product-specific terms.
For air-conditioning products, return eligibility may be affected if:
- Installation has already been completed
- Product has been used
- Product has been unpacked/installed
- Product has been modified
- Product has suffered physical damage
- Additional installation work has been performed
5. DEFECTIVE OR DAMAGED PRODUCT
If a product is received with apparent physical damage or a manufacturing defect, customers should contact Universe Electronics promptly.
The issue may be inspected by Universe Electronics, the manufacturer or an authorized service representative.
Depending on the nature of the issue, the resolution may include:
- Repair
- Replacement of defective component
- Product replacement where approved
- Other appropriate resolution under applicable warranty/consumer law
6. WRONG PRODUCT
If a customer receives a product different from the confirmed order, the customer should contact Universe Electronics immediately.
After verification, appropriate corrective action may be taken.
7. REFUND FOR UNAVAILABLE PRODUCT
If Universe Electronics is unable to supply a confirmed product because it becomes unavailable, the customer may be offered:
- An alternative product
- Revised delivery arrangement
- Refund of eligible amount
The available option will be communicated to the customer.
8. INSTALLATION CHARGES
Installation charges already incurred for completed installation services are generally non-refundable, except where required under applicable law or where Universe Electronics has agreed otherwise.
Additional installation materials that have already been supplied or consumed may also be non-refundable.
9. REFUND METHOD
Where a refund is approved, it will generally be processed using the original payment method or another mutually agreed method, subject to applicable payment-system procedures.
10. REFUND PROCESSING TIME
Approved refunds may take a reasonable number of business days to reflect in the customer’s account depending on:
- Payment gateway
- Bank
- Card issuer
- UPI provider
- Payment method
- Transaction processing time
Universe Electronics does not control the processing time of external banking/payment institutions.
11. NON-REFUNDABLE / NON-CANCELLABLE SITUATIONS
Refund/cancellation may not be available in situations including:
- Product has been installed
- Product has been used
- Customer-requested customization has been completed
- Special-order product has been procured specifically for the customer
- Product has been damaged after delivery
- Customer has provided incorrect delivery information
- Product has been altered or modified
- Cancellation is requested after substantial delivery/installation arrangements have been completed
This is subject to applicable consumer protection laws and the specific circumstances of the transaction.
12. WARRANTY CLAIMS ARE NOT REFUNDS
A product failure during its warranty period does not automatically entitle the customer to a refund.
Warranty issues will generally be handled according to the applicable Warranty Terms & Conditions, which may provide for:
- Inspection
- Repair
- Replacement of defective parts
- Other warranty remedies
13. PRICE DIFFERENCE / PROMOTIONAL OFFERS
Refunds or adjustments related to promotional offers, discounts, coupons or special pricing will be handled according to the specific terms of that offer.
14. CONTACT FOR REFUND/CANCELLATION
For cancellation or refund requests, contact:
Universe Electronics
📞 +91-9911566744
📧 universeelctronic13@gmail.com
📍 D-157, West Patel Nagar, New Delhi – 110008, India
Please provide:
- Customer Name
- Mobile Number
- Order/Invoice Number
- Product Model
- Date of Purchase
- Reason for Cancellation/Refund