Universe Electronics – Mitsubishi Heavy Industries Air Conditioners
Effective From: [Date]
Universe Electronics is committed to providing reliable products, professional installation support and dependable after-sales assistance to customers purchasing eligible Mitsubishi Heavy Industries air-conditioning products through Universe Electronics.
The warranty shall be applicable to the original purchaser of the product, subject to the terms, conditions and exclusions mentioned below.
1. WARRANTY COVERAGE
Universe Electronics provides warranty support for eligible Mitsubishi Heavy Industries air-conditioning products purchased through Universe Electronics.
During the applicable warranty period, any component found to be defective due to manufacturing defect or faulty workmanship may be repaired or replaced, subject to inspection and approval by the authorized service personnel.
Warranty coverage is applicable only to products purchased through Universe Electronics or its authorized sales channel and subject to valid purchase documentation.
Indicative Warranty Structure
| Product Category | Standard Warranty | Extended Warranty* |
|---|---|---|
| Hi-Wall Inverter AC | As per applicable product warranty | As applicable |
| Hi-Wall Non-Inverter AC | As per applicable product warranty | As applicable |
| Cassette AC | As per applicable product warranty | As applicable |
| Ductable AC | As per applicable product warranty | As applicable |
| Floor Standing AC | As per applicable product warranty | As applicable |
| VRF / Commercial AC | As per applicable product warranty | As applicable |
*Extended warranty, if offered, shall be applicable only to specific models and components and shall be subject to the applicable manufacturer’s/dealer’s warranty terms.
The exact warranty applicable to your product will be determined according to the model, invoice, warranty card and applicable product warranty terms.
2. WARRANTY REGISTRATION
Customers may be required to register their purchased product for warranty and/or extended warranty benefits, wherever applicable.
The customer should retain:
- Original purchase invoice
- Warranty card
- Product model number
- Product serial number
- Installation details
- Customer contact information
Universe Electronics may request these documents before processing a warranty claim.
Failure to complete mandatory warranty registration within the applicable registration period may affect eligibility for certain extended warranty benefits.
3. WARRANTY START DATE
The warranty period shall normally commence from the date of purchase mentioned on the original sales invoice, unless otherwise specified by the applicable product/manufacturer warranty terms.
Warranty duration shall not automatically be extended because the product remains unused, is temporarily unavailable for service, or remains under repair.
4. AUTHORIZED INSTALLATION
For warranty eligibility, the air conditioner should be installed by Universe Electronics / an authorized or approved installation/service technician, wherever such requirement applies.
Improper installation can result in:
- Poor cooling
- Refrigerant leakage
- Water leakage
- Electrical failure
- PCB damage
- Compressor failure
- Abnormal noise
- Reduced product performance
Any damage caused by improper or unauthorized installation may not be covered under warranty.
5. PREVENTIVE MAINTENANCE
Customers are advised to carry out periodic preventive maintenance through Universe Electronics or an authorized service provider.
For products having extended compressor or PCB warranty, mandatory periodic maintenance may be a condition for continuing such extended warranty.
Maintenance may include:
- Indoor unit cleaning
- Outdoor unit cleaning
- Filter cleaning
- Electrical inspection
- Refrigerant system inspection
- Drainage inspection
- Coil cleaning
- Performance testing
- General safety inspection
Preventive maintenance charges, where applicable, shall be borne by the customer.
6. COMPRESSOR & PCB WARRANTY
Where an extended warranty is applicable to the compressor or PCB, such warranty shall be subject to the specific terms applicable to that product/model.
Extended compressor or PCB warranty may become invalid in cases including:
- Failure to perform required periodic maintenance
- Unauthorized repair/service
- Improper installation
- Improper electrical supply
- Voltage fluctuations beyond permissible limits
- Poor earthing
- Unauthorized relocation/reinstallation
- Use of non-genuine parts
- Commercial/industrial use where the product is not designed for such application
- Physical or accidental damage
7. ELECTRICAL CONDITIONS
The air conditioner must be operated within the electrical specifications specified for the particular model.
Warranty shall generally not cover damage resulting from:
- Voltage fluctuation
- Over-voltage
- Under-voltage
- Improper wiring
- Short circuit
- Poor earthing
- Incorrect phase connection
- Electrical surge
- Lightning-related electrical damage
- Improper MCB/protection arrangement
Where recommended, customers should install suitable electrical protection equipment.
8. WARRANTY WILL NOT APPLY IN THE FOLLOWING CASES
Warranty may be considered null and void, subject to the applicable warranty terms, where:
- The product has been purchased from an unauthorized source.
- The product has been installed by an unauthorized person.
- The product has been repaired or serviced by an unauthorized technician.
- Non-genuine or incompatible spare parts have been used.
- The product has been modified or tampered with.
- The serial number has been removed, altered or damaged.
- The product has been relocated without authorization.
- Damage has occurred because of improper usage.
- The product has been operated contrary to the manufacturer’s instructions.
- The original purchase invoice/warranty documentation cannot be provided.
- Damage has resulted from incorrect electrical supply.
- Damage has occurred due to improper installation.
- Required maintenance has not been performed where it is a condition of extended warranty.
- The product has been used for an application for which it was not designed.
- The product has suffered accidental or physical damage.
9. NATURAL CALAMITIES & EXTERNAL DAMAGE
Warranty does not normally cover damage caused by external events beyond reasonable control, including:
- Fire
- Flood
- Lightning
- Storm
- Water damage
- Natural calamities
- Riots
- Accidents
- Pest/rodent/insect damage
- Foreign objects entering the equipment
- Other force majeure events
10. REFRIGERANT & PIPING
Warranty coverage for refrigerant gas, copper piping, drainage piping and installation-related materials shall be subject to the applicable installation and product warranty terms.
Warranty does not cover leakage or damage caused by:
- Improper installation
- Unauthorized modification
- Concealed piping defects
- Physical damage
- Corrosion
- Poor-quality installation material
- Unauthorized relocation/reinstallation
Any repair or replacement arising from installation-related issues may be chargeable.
11. COMPRESSOR REPLACEMENT
In case a compressor is approved for replacement under applicable warranty conditions, certain expenses may remain chargeable to the customer, depending on the applicable warranty terms.
These may include:
- Refrigerant gas
- Labour charges, where applicable
- Inspection charges
- Transportation
- Additional spare parts
- Installation-related charges
- Other incidental expenses
The exact charges will be communicated before undertaking chargeable work.
12. PART REPLACEMENT
Any defective component approved for warranty replacement may be repaired or replaced with a suitable equivalent component, subject to availability and applicable warranty terms.
A replaced component shall generally carry only the remaining warranty period of the original product, unless otherwise specified.
Warranty does not guarantee replacement of the entire air-conditioning unit.
13. PRODUCT CAPACITY SELECTION
Customers are advised to take professional guidance before purchasing an air conditioner.
Cooling performance depends on several factors, including:
- Room/area size
- Ceiling height
- Number of occupants
- Glass area
- Direct sunlight
- Heat-generating equipment
- Insulation
- Outdoor temperature
- Building construction
- Room usage
- Installation conditions
Universe Electronics shall not be responsible for inadequate cooling resulting from an incorrectly selected AC capacity where the customer independently selected the product without appropriate technical assessment.
14. SERVICE LOCATION
Warranty service is subject to service availability at the customer’s installation location.
Universe Electronics currently provides service support only in its designated/serviceable areas.
Customers may be required to provide their PIN code before service confirmation.
For locations outside the applicable service area, additional transportation/service charges may apply, or service may be unavailable.
15. WARRANTY SERVICE PROCESS
To request warranty service, customers should contact Universe Electronics and provide:
Customer Name
Mobile Number
Invoice Number
AC Model Number
Serial Number
Installation Address
PIN Code
Nature of Complaint
After receiving the complaint, our service team may schedule an inspection.
Warranty eligibility will be determined after inspection and verification of the applicable warranty terms.
16. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Keeping the invoice safely.
- Keeping the warranty documentation.
- Using the product according to the user manual.
- Maintaining proper electrical supply.
- Maintaining proper earthing.
- Getting periodic maintenance where required.
- Allowing authorized personnel to inspect the product.
- Informing Universe Electronics about any change in installation location.
- Providing accurate contact and installation details.
17. LIMITATION OF LIABILITY
The warranty is limited to the repair or replacement of eligible defective components according to the applicable warranty terms.
The warranty does not automatically cover consequential or indirect losses, including loss of business, inconvenience, loss of property or other indirect damages, to the extent permitted under applicable law.
Universe Electronics shall not be responsible for failures arising from causes outside the applicable warranty coverage.
18. INSPECTION RIGHTS
Universe Electronics or its authorized service personnel may inspect the product to determine the cause of failure.
If inspection establishes that the issue is outside warranty coverage, the customer may be informed about the applicable inspection, labour, transportation or repair charges before proceeding.
19. WARRANTY TRANSFER / RELOCATION
Warranty applicability after relocation of the product shall be subject to the applicable warranty terms.
Unauthorized dismantling, transportation or reinstallation may affect warranty eligibility.
Customers should contact Universe Electronics before relocating the air conditioner.
20. FINAL WARRANTY CONDITIONS
The warranty terms applicable to a particular product shall be determined by:
Product Model + Serial Number + Original Invoice + Warranty Card + Applicable Manufacturer/Dealer Warranty Terms
In case of any discrepancy, the applicable manufacturer’s warranty terms and the terms stated on the customer’s valid warranty documentation shall prevail.
Universe Electronics reserves the right to update these warranty terms from time to time in accordance with applicable product and service policies.
CUSTOMER SUPPORT
Universe Electronics
📞 Phone: +91-9911566744
📧 Email: universeelctronic13@gmail.com
📍 Address: D-157, West Patel Nagar, New Delhi – 110008
For Warranty / Service Assistance:
Please keep your Invoice, Model Number and Serial Number ready when contacting us.
Website ke liye ek important change
Original IAPL page mein IAPL Group, IAPL customer-care number, IAPL email aur IAPL address use hua hai. Maine un sabko aapke Universe Electronics details se replace kiya hai.
Aapke screenshot ke branding ko dekhte hue page heading ko main is tarah rakhunga:
WARRANTY
Reliable Support. Genuine Service. Complete Peace of Mind.
Aur page ke bottom par:
Universe Electronics — Your Trusted Mitsubishi Heavy Industries Air Conditioning Partner
Agar aap chaho, main isi policy ko Astra + Elementor ke liye premium responsive HTML/CSS page mein convert karke de sakta hoon, jisme aapke screenshot ke navy blue + red + white theme, FAQ accordion, warranty-card sections aur mobile responsive design ho.Universe Electronics – Mitsubishi Heavy Industries Air Conditioners
Effective From: [Date]
Universe Electronics is committed to providing reliable products, professional installation support and dependable after-sales assistance to customers purchasing eligible Mitsubishi Heavy Industries air-conditioning products through Universe Electronics.
The warranty shall be applicable to the original purchaser of the product, subject to the terms, conditions and exclusions mentioned below.
1. WARRANTY COVERAGE
Universe Electronics provides warranty support for eligible Mitsubishi Heavy Industries air-conditioning products purchased through Universe Electronics.
During the applicable warranty period, any component found to be defective due to manufacturing defect or faulty workmanship may be repaired or replaced, subject to inspection and approval by the authorized service personnel.
Warranty coverage is applicable only to products purchased through Universe Electronics or its authorized sales channel and subject to valid purchase documentation.
Indicative Warranty Structure
| Product Category | Standard Warranty | Extended Warranty* |
|---|---|---|
| Hi-Wall Inverter AC | As per applicable product warranty | As applicable |
| Hi-Wall Non-Inverter AC | As per applicable product warranty | As applicable |
| Cassette AC | As per applicable product warranty | As applicable |
| Ductable AC | As per applicable product warranty | As applicable |
| Floor Standing AC | As per applicable product warranty | As applicable |
| VRF / Commercial AC | As per applicable product warranty | As applicable |
*Extended warranty, if offered, shall be applicable only to specific models and components and shall be subject to the applicable manufacturer’s/dealer’s warranty terms.
The exact warranty applicable to your product will be determined according to the model, invoice, warranty card and applicable product warranty terms.
2. WARRANTY REGISTRATION
Customers may be required to register their purchased product for warranty and/or extended warranty benefits, wherever applicable.
The customer should retain:
- Original purchase invoice
- Warranty card
- Product model number
- Product serial number
- Installation details
- Customer contact information
Universe Electronics may request these documents before processing a warranty claim.
Failure to complete mandatory warranty registration within the applicable registration period may affect eligibility for certain extended warranty benefits.
3. WARRANTY START DATE
The warranty period shall normally commence from the date of purchase mentioned on the original sales invoice, unless otherwise specified by the applicable product/manufacturer warranty terms.
Warranty duration shall not automatically be extended because the product remains unused, is temporarily unavailable for service, or remains under repair.
4. AUTHORIZED INSTALLATION
For warranty eligibility, the air conditioner should be installed by Universe Electronics / an authorized or approved installation/service technician, wherever such requirement applies.
Improper installation can result in:
- Poor cooling
- Refrigerant leakage
- Water leakage
- Electrical failure
- PCB damage
- Compressor failure
- Abnormal noise
- Reduced product performance
Any damage caused by improper or unauthorized installation may not be covered under warranty.
5. PREVENTIVE MAINTENANCE
Customers are advised to carry out periodic preventive maintenance through Universe Electronics or an authorized service provider.
For products having extended compressor or PCB warranty, mandatory periodic maintenance may be a condition for continuing such extended warranty.
Maintenance may include:
- Indoor unit cleaning
- Outdoor unit cleaning
- Filter cleaning
- Electrical inspection
- Refrigerant system inspection
- Drainage inspection
- Coil cleaning
- Performance testing
- General safety inspection
Preventive maintenance charges, where applicable, shall be borne by the customer.
6. COMPRESSOR & PCB WARRANTY
Where an extended warranty is applicable to the compressor or PCB, such warranty shall be subject to the specific terms applicable to that product/model.
Extended compressor or PCB warranty may become invalid in cases including:
- Failure to perform required periodic maintenance
- Unauthorized repair/service
- Improper installation
- Improper electrical supply
- Voltage fluctuations beyond permissible limits
- Poor earthing
- Unauthorized relocation/reinstallation
- Use of non-genuine parts
- Commercial/industrial use where the product is not designed for such application
- Physical or accidental damage
7. ELECTRICAL CONDITIONS
The air conditioner must be operated within the electrical specifications specified for the particular model.
Warranty shall generally not cover damage resulting from:
- Voltage fluctuation
- Over-voltage
- Under-voltage
- Improper wiring
- Short circuit
- Poor earthing
- Incorrect phase connection
- Electrical surge
- Lightning-related electrical damage
- Improper MCB/protection arrangement
Where recommended, customers should install suitable electrical protection equipment.
8. WARRANTY WILL NOT APPLY IN THE FOLLOWING CASES
Warranty may be considered null and void, subject to the applicable warranty terms, where:
- The product has been purchased from an unauthorized source.
- The product has been installed by an unauthorized person.
- The product has been repaired or serviced by an unauthorized technician.
- Non-genuine or incompatible spare parts have been used.
- The product has been modified or tampered with.
- The serial number has been removed, altered or damaged.
- The product has been relocated without authorization.
- Damage has occurred because of improper usage.
- The product has been operated contrary to the manufacturer’s instructions.
- The original purchase invoice/warranty documentation cannot be provided.
- Damage has resulted from incorrect electrical supply.
- Damage has occurred due to improper installation.
- Required maintenance has not been performed where it is a condition of extended warranty.
- The product has been used for an application for which it was not designed.
- The product has suffered accidental or physical damage.
9. NATURAL CALAMITIES & EXTERNAL DAMAGE
Warranty does not normally cover damage caused by external events beyond reasonable control, including:
- Fire
- Flood
- Lightning
- Storm
- Water damage
- Natural calamities
- Riots
- Accidents
- Pest/rodent/insect damage
- Foreign objects entering the equipment
- Other force majeure events
10. REFRIGERANT & PIPING
Warranty coverage for refrigerant gas, copper piping, drainage piping and installation-related materials shall be subject to the applicable installation and product warranty terms.
Warranty does not cover leakage or damage caused by:
- Improper installation
- Unauthorized modification
- Concealed piping defects
- Physical damage
- Corrosion
- Poor-quality installation material
- Unauthorized relocation/reinstallation
Any repair or replacement arising from installation-related issues may be chargeable.
11. COMPRESSOR REPLACEMENT
In case a compressor is approved for replacement under applicable warranty conditions, certain expenses may remain chargeable to the customer, depending on the applicable warranty terms.
These may include:
- Refrigerant gas
- Labour charges, where applicable
- Inspection charges
- Transportation
- Additional spare parts
- Installation-related charges
- Other incidental expenses
The exact charges will be communicated before undertaking chargeable work.
12. PART REPLACEMENT
Any defective component approved for warranty replacement may be repaired or replaced with a suitable equivalent component, subject to availability and applicable warranty terms.
A replaced component shall generally carry only the remaining warranty period of the original product, unless otherwise specified.
Warranty does not guarantee replacement of the entire air-conditioning unit.
13. PRODUCT CAPACITY SELECTION
Customers are advised to take professional guidance before purchasing an air conditioner.
Cooling performance depends on several factors, including:
- Room/area size
- Ceiling height
- Number of occupants
- Glass area
- Direct sunlight
- Heat-generating equipment
- Insulation
- Outdoor temperature
- Building construction
- Room usage
- Installation conditions
Universe Electronics shall not be responsible for inadequate cooling resulting from an incorrectly selected AC capacity where the customer independently selected the product without appropriate technical assessment.
14. SERVICE LOCATION
Warranty service is subject to service availability at the customer’s installation location.
Universe Electronics currently provides service support only in its designated/serviceable areas.
Customers may be required to provide their PIN code before service confirmation.
For locations outside the applicable service area, additional transportation/service charges may apply, or service may be unavailable.
15. WARRANTY SERVICE PROCESS
To request warranty service, customers should contact Universe Electronics and provide:
Customer Name
Mobile Number
Invoice Number
AC Model Number
Serial Number
Installation Address
PIN Code
Nature of Complaint
After receiving the complaint, our service team may schedule an inspection.
Warranty eligibility will be determined after inspection and verification of the applicable warranty terms.
16. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
- Keeping the invoice safely.
- Keeping the warranty documentation.
- Using the product according to the user manual.
- Maintaining proper electrical supply.
- Maintaining proper earthing.
- Getting periodic maintenance where required.
- Allowing authorized personnel to inspect the product.
- Informing Universe Electronics about any change in installation location.
- Providing accurate contact and installation details.
17. LIMITATION OF LIABILITY
The warranty is limited to the repair or replacement of eligible defective components according to the applicable warranty terms.
The warranty does not automatically cover consequential or indirect losses, including loss of business, inconvenience, loss of property or other indirect damages, to the extent permitted under applicable law.
Universe Electronics shall not be responsible for failures arising from causes outside the applicable warranty coverage.
18. INSPECTION RIGHTS
Universe Electronics or its authorized service personnel may inspect the product to determine the cause of failure.
If inspection establishes that the issue is outside warranty coverage, the customer may be informed about the applicable inspection, labour, transportation or repair charges before proceeding.
19. WARRANTY TRANSFER / RELOCATION
Warranty applicability after relocation of the product shall be subject to the applicable warranty terms.
Unauthorized dismantling, transportation or reinstallation may affect warranty eligibility.
Customers should contact Universe Electronics before relocating the air conditioner.
20. FINAL WARRANTY CONDITIONS
The warranty terms applicable to a particular product shall be determined by:
Product Model + Serial Number + Original Invoice + Warranty Card + Applicable Manufacturer/Dealer Warranty Terms
In case of any discrepancy, the applicable manufacturer’s warranty terms and the terms stated on the customer’s valid warranty documentation shall prevail.
Universe Electronics reserves the right to update these warranty terms from time to time in accordance with applicable product and service policies.
CUSTOMER SUPPORT
Universe Electronics
📞 Phone: +91-9911566744
📧 Email: universeelctronic13@gmail.com
📍 Address: D-157, West Patel Nagar, New Delhi – 110008
For Warranty / Service Assistance:
Please keep your Invoice, Model Number and Serial Number ready when contacting us.
Website ke liye ek important change
Original IAPL page mein IAPL Group, IAPL customer-care number, IAPL email aur IAPL address use hua hai. Maine un sabko aapke Universe Electronics details se replace kiya hai.
Aapke screenshot ke branding ko dekhte hue page heading ko main is tarah rakhunga:
WARRANTY
Reliable Support. Genuine Service. Complete Peace of Mind.
Aur page ke bottom par:
Universe Electronics — Your Trusted Mitsubishi Heavy Industries Air Conditioning Partner